Shipping & Delivery
At Bougainvillea, we strive to ensure your orders are delivered promptly and securely. Below is an overview of our shipping and delivery process:
1. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Rates
- We offer the following shipping options:
- Standard Shipping: Delivery within 5 days.
- Express Shipping: Delivery within 5 days. Additional charges may apply.
- Shipping costs are calculated at checkout based on your location and selected shipping method.
3. Delivery Timeframes
- Estimated delivery times depend on your location and chosen shipping method:
- Domestic Shipping: 5 business days
- International Shipping: 5 business days
- Please note that delivery times are estimates and may vary due to unforeseen circumstances, including weather or customs delays.
4. Shipping Destinations
- We currently ship to worldwide shipping is available.
- For remote or restricted areas, delivery may take longer or be subject to additional charges.
5. Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number and instructions to track your shipment.
6. Failed Deliveries and Incorrect Addresses
- Please ensure that your shipping address is accurate and complete.
- Bougainvillea is not responsible for delays or lost packages due to incorrect or incomplete addresses.
- If a package is returned to us due to an incorrect address, you may be responsible for reshipping fees.
7. Damaged or Missing Items
- If your order arrives damaged or items are missing, please contact us within 48 hours of delivery. Provide photos of the damage for faster resolution.
- We will work with you to replace or refund the affected items.
8. Customs and Duties
- For international orders, customs duties, taxes, and fees may apply and are the responsibility of the customer.
- Bougainvillea is not responsible for delays caused by customs clearance.